Privacy Policy
This policy explains your privacy when you visit www.buysellswopdonate.co.za (which we’ll refer to as the "Site"). We'll
refer to the Site, as the "Services". This policy does not apply to
the practices of third parties who may also collect or receive data in
connection with your use of the Services.
When you visit www.buysellswopdonate.co.za, we
automatically collect certain information about your device, including
information about your web browser, IP address, time zone, and some of the
cookies that are installed on your device. Additionally, as you browse the
Site, we collect information about the individual web pages or products that
you view, what websites or search terms referred you to the Site, and
information about how you interact with the Site.
When you register an account with BSSD we collect personal
information (for example, buyer name, email address, and delivery address).That
means we are responsible for the personal information we process in providing
the Services. For example, if we accidentally disclose a buyer’s name and email
address when fulfilling another buyer’s order, you agree to indemnify BSSD for
any misuse of your personal information.
If, BSSD is sued, fined, or otherwise incurs expenses because of
something that was done that lead to compromised personal information, you
agree to indemnify BSSD for the expenses it incurs in connection with the
processing of personal information.
1. Our Privacy Policy
We process your personal information to run our business and
provide our users with Services (buying, selling, swopping or donating). By
accepting our Terms of Use, you confirm that you have read and understood this
policy including how and why we use your information. If you don’t want us to
collect or process your personal information in the ways described in this
policy, you shouldn’t use the Services. We are not responsible for the content
or the privacy policies or practices of any of our members, or third-party websites
and apps.
By using the Services, you acknowledge that BSSD will use your
information in the Republic of South Africa, where we operate.
2. Information We Collect or Receive
In the course of providing our Services, we collect or receive
your personal information in a few different ways. We obtain the categories of
personal information listed below from the following sources: directly from
you, for example, from forms you complete or during registration; indirectly
from you based on your activity and interaction with our Services, or from the
device or browser you use to access the Services; from our vendors and
suppliers that help provide BSSD services you may interact with (such as, for
example, for payments or customer support), and from our third party
advertising and marketing partners. Often, you choose what information to
provide, but sometimes we require certain information to provide you with the
Services. BSSD uses the personal information it receives and collects in
accordance with the purposes described in this policy.
Registration and Service Usage: In order to use
the Services, you will need to submit a valid email address. If you register,
you will need to submit a name associated with your account. Additional
information, such as a shop name, billing and payment information (including
billing contact name, address, telephone number) is necessary in order for us
to provide a particular service. For example, we need a physical/postal address
if you are buying something on the Site for delivery. BSSD will contact
individual shop owners to request more information about their shops or items
listed through the Services, or may request information from buyers to ensure
compliance with our policies. In order to use certain products or services on
BSSD, you may be required to complete an application; information that you
submit through the application process will not be displayed publicly and will
only be used internally by BSSD and its service providers, unless otherwise
specified.
Profile: You may provide your name and other personal information
(such as birthday, gender, location) in connection with your account and
activity. Other members may see ratings, reviews and information relating to
items you review.
Automated Information: BSSD
automatically receives and records information from your browser or your mobile
device when you visit the Site, or use certain features of the Services, such
as your IP address or unique device identifier, cookies, and data about which
pages you visit and how you interact with those pages in order to allow us to
operate and provide the Services. This information is stored in log files and
is collected automatically. We may combine this information from your browser
or your mobile device with other information that we or our advertising or
marketing partners collect about you, including across devices. This
information is used to prevent fraud and to keep the Services secure, and to
provide advertising, including across your devices, and a more personalized
experience for members and visitors.
Location Information: We collect information
about your use of the Services for advertising, for analytics, and to protect
the Services. This can include your IP address, browser information (including
referrers) and device information. We obtain location information you provide
in your profile or your IP address.
Analytics Information: We use data analytics
software to ensure Site and App functionality and to improve the Services. We
do not link the information we store within the analytics software to any
personally identifiable information that you submit.
3. Messages from BSSD
On occasion, BSSD will need to contact you. Primarily, these
messages are delivered by email or BSSD messages for a variety of reasons
including marketing, transactions, and service update purposes. You can opt out
of receiving marketing communications via email or Messages in your account
settings or by following the unsubscribe link in any marketing email you
receive. Every account is required to keep a valid email address on file to
receive messages. BSSD may also contact you by telephone to provide member
support or for transaction-related purposes. Additionally, and with your
consent where required by applicable law, BSSD may send you an SMS (or similar)
message, or reach out to you by telephone, in order to provide you with
customer support, for research or feedback, or to provide you with information
about products and features that you may find of interest.
Some messages from BSSD are service-related and necessary for
members and Guest Checkout users. You understand and agree that BSSD can send
you non-marketing emails, BSSD Messages, or messages, such as those related to
transactions, your account, security, or product changes. Examples of
service-related messages include an email address confirmation/welcome email
when you register your account, notification of an order, service availability,
modification of key features or functions, and correspondence with BSSD’s
Support team.
When you register an account, or provide us with your email
address or phone number such as for a Guest Checkout purchase, you receive
notice of and agree to receive marketing emails and messages from us. You can
unsubscribe at any time from marketing emails or messages through the opt-out
link included in marketing emails or messages.
4. Marketplace
BSSD is a marketplace, be aware that any personal information that
you choose to submit for example in a review can be read, collected, or used by
others, or could be used to send unsolicited messages to you.
5. Sharing & Disclosure
We respect your privacy. BSSD will not disclose your name, email
address or other personal information to third parties without your consent,
except as specified in this policy.
Legal Points
When you access or use the Services, we
collect, use, share, and otherwise process your personal information for the
purposes described in this policy. We rely on a number of legal bases to use
your information in these ways. These legal bases include where:
Necessary to perform the contractual
obligations in our Terms of Use and in order to provide the Services to you;
You have consented to the processing,
which you can revoke at any time;
Necessary to comply with a legal
obligation, a court order, or to exercise or defend any impending or asserted
legal claims;
Necessary for the purposes of our or a
third party’s legitimate interests, such as those of visitors, members, or
partners (described in more detail below);
You have expressly made the information
public;
Necessary in the public interest, such as
to prevent crime; and
Occasionally necessary to protect your
vital interests or those of others (in rare cases where we may need to share
information to prevent loss of life or personal injury).
We principally rely on consent (which can
be withdrawn at anytime) (i) to send marketing messages, (ii) for third-party
data sharing related to advertising, and, to the extent applicable, (iii) for
the use of location data for advertising purposes.
Our Legitimate Interests
Where we process your information on the basis of legitimate
interests, we do so as follows:
Providing and Improving our Services: We
use your information to improve and customise our Services, including sharing
your information for such purposes, and we do so as it is necessary to pursue
our legitimate interests of improving our Services for our users. This is also
necessary to enable us to pursue our legitimate interests in understanding how
our Services are being used, and to explore ways to develop and grow our
business. It is also necessary to allow us to pursue our legitimate interests
in improving our Services, efficiency, interest in Services for users, and
obtaining insights into usage patterns of our Services. As a core part of our
Services, we have a legitimate interest in customising your on-site experience
to help you search for and discover relevant items and recommended purchases,
including using this information to help us find the best ways to market and
sell our sellers products on BSSD.
Providing Marketing Communications: We
rely on our legitimate interest to send you marketing messages (where permitted
independent of consent) and for BSSD’s advertising programmes (including BSSD’s
on-site advertising and marketing).
Keeping our Services Safe and Secure: We use
your information for safety and security purposes, which can include sharing
your information for such purposes, and we do so because it is necessary to
pursue our legitimate interests or those of a third party in ensuring the
security of our Services, preventing harm to individuals or property, or crime,
enforcing or defending legal rights, or preventing damage to BSSD’s systems, or
those of our users or our partners.
Buying and Selling: As part of the buying
and selling process, BSSD may share information between the two members
involved in the transaction, such as the other BSSD’s member's delivery address
and payment status to enable us to provide the Service to you. Since this is an
important part of the Services we provide, we need to do this in order to
perform our obligations under our Terms of Use. We expect you to respect the
privacy of the member whose information you have received. As described in
BSSD’s Terms of Use, you have a limited license to use that information only
for BSSD related communications or for BSSD-facilitated transactions. BSSD has
not granted a license to you to use the information for unauthorised
transactions or sending unsolicited commercial messages in violation of any
applicable laws.
Legal Duty and Safety: BSSD may also retain,
preserve, or release your personal information to a third party in the
following limited circumstances: in response to lawful requests by public
authorities, including to meet legitimate law enforcement requirements; to
protect, establish, or exercise our legal rights or defend against impending or
asserted legal claims, including to collect a debt, or a material violation of
our policies (including our Intellectual Property Policy); to comply with a
subpoena, court order, legal process, or other legal requirement; or when we
believe in good faith that such disclosure is reasonably necessary to comply
with the law, prevent imminent physical harm or financial loss, or investigate,
prevent, or take action regarding illegal activities, suspected fraud, threats
to our rights or property, or violations of BSSD's Terms of Use. In these
cases, our use of your information may be necessary for the purposes of our
interest or a third party’s legitimate interest in keeping our Services secure,
preventing harm or crime, enforcing or defending legal rights, or preventing
damage. Such use may also be necessary to comply with a legal obligation, a
court order, or to exercise or defend legal claims. It may also be necessary in
the public interest (such as to prevent crime) or to protect vital interests
(in rare cases where we may need to share information to prevent loss of life
or personal injury).
If BSSD receives a lawful, verified request for a member’s records
or information in one of the limited circumstances described in the previous
paragraph, BSSD may disclose personal information, which may include, but may
not be limited to, a member’s name, address, phone number, email address, and
company name.
Service Providers: BSSD
also needs to engage third-party companies and individuals (such as research
companies, and analytics and security providers) to help us operate, provide,
and market the Services. These third parties have only limited access to your
information, may use your information only to perform these tasks on our
behalf, and are obligated to BSSD not to disclose or use your information for
other purposes. Our engagement of service providers is often necessary for us
to provide the Services to you, particularly where such companies play important
roles like helping us keep our Service operating and secure.
Third Parties: Third-party plug-ins also collect
information about your use of the Site. In addition, certain cookies and other
similar technologies on the Site are used by third parties for targeted online
marketing and other purposes. These technologies allow a partner to recognise
your computer or mobile device each time you use the Services. These are
third-party technologies, and they are subject to that third party's privacy
policy.
6. Security
The security of your personal information is important to us. We
follow generally accepted industry standards to protect the personal
information submitted to us, both during transmission and after it is
received). Unfortunately, no method of transmission over the internet or method
of electronic storage is 100% secure. Therefore, while we strive to protect
your personal information, we can't guarantee its absolute security.
Your account information is protected by a password. It is
important that you protect against unauthorized access to your account and
information by choosing your password carefully and by keeping your password
and computer/phone secure, such as by signing out after using the Services.
If you have any questions about the security of your personal
information, you can contact us at legal@buysellswopdonate.co.za.
7. Retention
BSSD will retain your information only for as long as is necessary
for the purposes set out in this policy, for as long as your account is active
(i.e., for the lifetime of your BSSD member account), or as needed to provide
the Services to you. If you no longer want BSSD to use your information to
provide the Services to you, you may close your account. BSSD will retain and
use your information to the extent necessary to comply with our legal
obligations (for example, if we are required to retain your information to
comply with applicable tax/revenue laws), resolve disputes, enforce our
agreements, and as otherwise described in this policy. In addition, we also
retain log files for internal analysis purposes. These log files are generally
retained for a brief period of time, except in cases where they are used for
site safety and security, to improve site functionality, or we are legally
obligated to retain them for longer time periods.
8. Privacy Policy Changes
We may amend or update this policy from time to time. If we
believe that the changes are material, we’ll let you know by doing one (or
more) of the following: (i) posting the changes on or through the Services, or
(ii) sending you an email or message about the changes. We encourage you to
check back regularly and review any updates.
9. Contact
If you have any questions: Contact
us at Iwant2know@buysellswopdodate.co.za